Payment and Refund Policy

Last updated: 18 October 2026

Scope of the policy and the products or services it covers

This Payment and Refund Policy applies to all purchases of Course A made through the website operated by prestivoq. Course A is a professional resource dedicated to studio production in motion, including studio equipment setup, dynamic camera operation, lighting and sound waves, and creating smooth high-quality workflows for television news and live shows. The policy covers digital access to Course A materials, any associated subscriptions, and related services provided to customers in the United Kingdom. It does not apply to third-party products or services linked from the site.

Prices, currencies, taxes, and any additional charges

All prices for Course A are displayed in British pounds sterling. Prices include value added tax at the prevailing UK rate where applicable. No additional charges apply unless clearly stated at checkout, such as optional premium support add-ons. prestivoq reserves the right to adjust prices, but changes will not affect orders already confirmed.

Accepted payment methods, payment authorisation, and payment security

Payments are accepted via major credit and debit cards and other secure methods processed through authorised third-party providers. Payment is authorised at the time of order. prestivoq uses industry-standard encryption to protect payment details, but does not store card information on its servers. Customers should ensure their payment method is valid and has sufficient funds.

Order, booking, or service confirmation and when a contract is formed

Upon successful payment, customers receive an email confirmation detailing the order. The contract is formed when prestivoq sends this confirmation. Access to Course A is granted immediately after confirmation for digital content.

Cancellation rights and applicable cancellation periods

Under the Consumer Contracts Regulations, customers in the United Kingdom have a 14-day cooling-off period to cancel digital purchases. Cancellation must be requested within 14 days of the contract date. For services already started with customer consent, cancellation rights may be limited.

Refund eligibility, exclusions, and non-refundable items or services

Refunds are available for unused digital access within the cooling-off period if no substantial content has been consumed. Exclusions apply to downloaded materials, completed subscriptions, or promotional offers. Non-refundable items include any personalised or bespoke elements of Course A.

The step-by-step procedure and information required to request a refund

To request a refund, contact [email protected] or use the contact form on the Contacts page. Provide order number, payment details, and reason for the request. Requests must be made in writing within the applicable period.

Inspection, approval, rejection, and notification of the refund decision

prestivoq will inspect each request within 14 days. Customers receive notification by email of approval or rejection with reasons. If approved, processing begins immediately.

Refund method, processing time, and when funds should reach the customer

Refunds are issued to the original payment method. Processing takes up to 10 working days, with funds typically reaching the customer within 14 days of approval, subject to bank processing times.

Special rules for digital content, subscriptions, services, or promotional offers where relevant

For digital content like Course A, refunds are not available once access is granted and content has been downloaded or streamed, except where the 14-day right applies. Subscriptions renew automatically unless cancelled. Promotional offers are non-refundable after use.

Failed payments, duplicate charges, chargebacks, and suspected fraud

Failed payments result in order cancellation. Duplicate charges are investigated and refunded promptly. Chargebacks are handled according to card issuer rules. Suspected fraud leads to immediate account suspension and reporting to authorities.

Mandatory consumer rights in the target country that the policy cannot exclude

This policy does not affect statutory rights under the Consumer Rights Act 2015, UK GDPR, Data Protection Act 2018, and PECR. Customers retain rights to goods and services of satisfactory quality, and remedies for faulty digital content.

Contact route, policy changes, and last-updated date

For queries, use the contact form on the Contacts page or email [email protected]. prestivoq may update this policy; changes take effect upon publication. This version was last updated on 18 October 2026. Fawley House, 2 Regatta Place, Marlow Road, Bourne End, Buckinghamshire SL8 5TD, United Kingdom +44 300 111 4123